Returns and Refunds

 

You have the right to withdraw from the purchase for any reason whatsoever within 14 days after you take possession of the goods. In this case, you will be reimbursed for all costs incurred. However, you are required to return the item and you are responsible for the cost of returning it.

To make your return, follow these simple steps:

1. Write to info@ninacaterinamuller.com indicating in the subject line your return request and your order number.

2. Return packaging: prepare the package with the original box with the product(s) you wish to return inside.

3. Return confirmation and refund: after receiving your return, we will check if the quality of the product(s) meets our return policy (i.e. if the product is undamaged). We will then refund you within 5 days from the parcel delivery via the same payment method used for the purchase. Shipment costs will not be refunded.

Returns are not applicable for:

  • Gift cards
  • Downloadable products
  • Custom orders

 

 

Need help?

Contact us at info@ninacaterinamuller.com for questions related to refunds and returns.